Rosedale Federal Pandemic Response Plan
 
Rosedale Federal has a Pandemic Response Plan that is being reviewed and updated as new information regarding COVID-19 becomes available. This plan ensures that we are staying in front of this situation so that we can continue to provide our customers easy and reliable banking services.
 
Message last updated May 26, 2020
 
Staying Financially Well During Uncertain Times 

During these challenging times, it is natural to have questions about your finances.  We’re here to help.  Our Financial Education Center can provide you information you may need right now to tackle important financial decisions.  Click here to go to our Financial Education Center and select the Playlist for “Staying Financially Well During Uncertain Times,” as well as any other helpful playlists.

Free Digital Lessons for Families with Children K-12!

Everfi, our educational partner, offers digital lessons to over 2 million students through sponsored schools across the nation.  Now, in this time of increased remote learning, all students have free access to multiple learning topics featuring more than 100 interactive, game-based lessons.  Self-paced digital lessons in character development, literacy, mental wellness, financial readiness, career exploration, and more are available.  Click here to view topic options for elementary, middle, and high school level students.

 

Due to the challenges the COVID-19 pandemic is presenting, customers reaching out to our call center are experiencing longer than usual wait times.  If you are calling to check on your stimulus check, please visit the IRS website.

We regret any inconvenience or delays in getting your questions answered over the phone and appreciate your patience.

 

Debit Card:

 To help our customers during this challenging time, we have increased our ATM Withdrawal limit to $800.  As a friendly reminder, when withdrawing money or making a DEBIT Card transaction, please remember these security tips to protect your DEBIT Card:

  •  Whenever inserting your debit or credit card into a machine, it’s a good idea to look for signs of tampering. You can take a moment to look at the card reader to see if an overlay or skimmer has been snapped on top.
  • We recommend choosing ‘Credit’ when using your card when making purchases. By choosing ‘Credit’, you keep your PIN secured, and are also protected by Mastercard’s ‘Zero Liability Policy.’

Please feel free to contact us with any questions you may have.

 

Branch Hours:

Keeping up with local government recommendations and in the best interest of our customers and employees, Rosedale Federal will be temporarily changing branch hours. Our Branch Drive-Thrus remain open for business as we continue to follow the CDC and the local health department  guidance. Lobbies will remain closed until further notice. 

 
New drive-thru banking hours effective Monday, March 30th:
Monday-Thursday: 9am-4pm
Friday: 9am-6pm
Saturday: 9am-1pm
 
We appreciate your patience as your wait time may increase. Our team is also available by phone: 410.668.4400. 
 
Mortgage Assistance Program:
 
Financial situations during this COVID-19 pandemic can change quickly. Rosedale Federal is here to assist you.
 
Please call Mortgage Servicing 410.668.4400 ext. 102 or email MortgageServicing@rosedalefederal.com directly to discuss mortgage assistance options to help you during these uncertain times.
 
Remote self-service options:
At this time, we encourage you to use our free remote self-service options that include:
  • Online/Mobile Banking
  • Online Bill Pay
  • Mobile Deposit
  • 24-hour ATMs at all locations (except Towson)
  • Call center: 410.668.4400

If you have not enrolled in online banking, consider taking a few minutes to do so by clicking  here.

Please continue to check our website frequently for updated information about Rosedale Federal’s response and more information on COVID-19.