Rosedale Federal Pandemic Response Plan
 
Rosedale Federal has a Pandemic Response Plan that is being reviewed and updated as new information regarding COVID-19 becomes available. This plan ensures that we are staying in front of this situation so that we can continue to provide our customers easy and reliable banking services.
 

Message last updated August 8, 2020:  

Rosedale Federal Branch Updates:

Rosedale Federal is happy to announce that on Monday, August 10th branch lobbies will be resuming regular hours by appointment only.  We will still be taking safety precautions and thoroughly cleaning  per the state’s guidelines.  We hope to see you soon!

Our Branch Drive-Thrus remain open for business as we continue to follow CDC and local health department guidance.

Our banking hours are listed below:

Monday-Thursday: 9am-5pm*

Friday: 9am-6pm

Saturday: 9am-1pm

*Thursday: Perry Hall is open 9am-6pm 

 
Call Center Updates:

During these COVID-19 pandemic times, our Call Center is experiencing unusually high call volume. For your convenience, here are some other ways you can reach us during this period of increased Call Center volume:

 

 

We apologize for any inconvenience and appreciate your patience.

 
Staying Financially Well During Uncertain Times 

During these challenging times, it is natural to have questions about your finances.  We’re here to help.  Our Financial Education Center can provide you information you may need right now to tackle important financial decisions.  Click here to go to our Financial Education Center and select the Playlist for “Staying Financially Well During Uncertain Times,” as well as any other helpful playlists.

 

Free Digital Lessons for Families with Children K-12!

Everfi, our educational partner, offers digital lessons to over 2 million students through sponsored schools across the nation.  Now, in this time of increased remote learning, all students have free access to multiple learning topics featuring more than 100 interactive, game-based lessons.  Self-paced digital lessons in character development, literacy, mental wellness, financial readiness, career exploration, and more are available.  Click here to view topic options for elementary, middle, and high school level students.

 

Debit Card:

 To help our customers during this challenging time, we have increased our ATM Withdrawal limit to $800.  As a friendly reminder, when withdrawing money or making a DEBIT Card transaction, please remember these security tips to protect your DEBIT Card:

  •  Whenever inserting your debit or credit card into a machine, it’s a good idea to look for signs of tampering. You can take a moment to look at the card reader to see if an overlay or skimmer has been snapped on top.
  • We recommend choosing ‘Credit’ when using your card when making purchases. By choosing ‘Credit’, you keep your PIN secured, and are also protected by Mastercard’s ‘Zero Liability Policy.’

Please feel free to contact us with any questions you may have.

 

Mortgage Assistance Program:
 
Financial situations during this COVID-19 pandemic can change quickly. Rosedale Federal is here to assist you.
 
Please call Mortgage Servicing 410.668.4400 ext. 102 or email MortgageServicing@rosedalefederal.com directly to discuss mortgage assistance options to help you during these uncertain times.
 
Remote self-service options:
At this time, we encourage you to use our free remote self-service options that include:
  • Online/Mobile Banking
  • Online Bill Pay
  • Mobile Deposit
  • 24-hour ATMs at all locations (except Towson)
  • Call center: 410.668.4400

If you have not enrolled in online banking, consider taking a few minutes to do so by clicking  here.

Please continue to check our website frequently for updated information about Rosedale Federal’s response and more information on COVID-19.