Man paying using contactless payment with phone

Mobile Wallet Q & A's

Q: What is mobile wallet?
A: Mobile Wallet is a digitally encrypted version of your debit card allowing you to make a contactless payment at various retailers including online purchases. Businesses do not see or store your card number.

Q: How does it work?
A:  Use your app when shopping at participating retailers or online checking.  Simply hold your electronic device near a compatible payment terminal, or make purchases online using the app when shopping on your device.

Q: Where can I use it?
A: Look for merchants that feature the contactless symboldigital payment icon or accept payments through your app.  Your app may also use Magnetic Secure Transmission (MST), a technology that lets it work with most traditional payment systems.

Q: Is my payment information stored on my phone?
A: No.  Your payment information is stored in your digital wallet app--not on your phone, making mobile wallet more secure.  The app assigns each debit card number a virtual card number associated only with the digital wallet app and device you use.  Most apps require authorization via your fingerprint, passcode, or other security measure before completing the transaction.

Q: How do I get started?
A: Add your Rosedale Federal Debit Card to Apple PayGoogle Pay, or Samsung Pay using our simple step-by-step instructions.

Q: What retailers accept mobile wallet?
A: To find out what retailers accept mobile wallet, select the link associated with your mobile wallet platform.

Q: I received a new device.  Do I need to re-register my Rosedale Federal debit card in my mobile wallet?
A: Yes.  If you receive a new device, add your card to your digital wallet as if you were setting it up for the first time.

Q: What do I do if I lose my Rosedale Federal debit card?
A: If your card is lost or stolen, please call us at 1.888.297.3416.  You can remove the card you added to the device within in your digital wallet app.  Once you receive your replacement card, add your new card to your digital wallet as if you were setting it up for the first time.