call center worker accompanied by her team

Lost/Stolen Debit Card

If you have misplaced your Rosedale Federal debit card — think it may have been stolen — or notice unauthorized purchases on your account — you need to report it as soon as possible.

Come in to one of our branches or call our debit card service line at 1.888.297.3416. This number is answered by a live person 24-hours a day, 7 days a week. Upon your report the representative will:

  • Immediately cancel your card and block further transactions
  • Instruct you to contact Rosedale Federal to order a new debit card or dispute transactions
Please note that if you have automatic payments using your debit card, and your card has been cancelled, you’ll need to contact the payee and provide your new debit card number once you receive it.

There are also some self-service steps you can take:

  • Using the Rosedale mobile banking app or online banking, you can immediately “turn off” your Rosedale Federal debit card — this will temporarily deactivate the card
  • If your card was simply misplaced, and you find it, you can reactivate your debit card using your Rosedale Federal mobile banking app
The mobile app and online banking is especially useful if you’re not sure that your card has been lost or stolen. Deactivating it gives you time to look for your card and perhaps finding it before you contact us to cancel it.

Safeguarding your debit card

You can’t always prevent theft or fraud, but you can make it harder for someone to steal your debit card or your debit card information. Here are a few tips on safeguarding your Rosedale debit card.

  • Update your contact information with us — we can’t ask you about a suspicious charge if we don’t have your phone number
  • Sign up for banking alerts — these can inform you about irregular card activity
  • Don’t give your card number over the phone unless you initiated the call
  • Stay away from any ATM that appears dirty or damaged — it could be a fake machine
  • As you key in your PIN at an ATM or point of sale, cover the keypad with your other hand to block anyone from viewing your numbers
  • During a transaction, keep your eye on the card — make sure you get it back before you walk away
  • Keep your receipts
  • Check your accounts online often — and reconcile transactions with your receipts